PRSIM+ — Smart Connect is a new initiative aims to provide a comfortable home experience by giving users the ability to control their PRISM+ Zero Series Air-Conditioners from their phone.
User
Young home owners
25 - 40 years old
Role
Product Designer
Type of project
Mobile app
Timeline
2 Months
PRISM+ plans to launch air conditioners and needs an app for users to control them conveniently. The current lack of an app makes it hard for users to access, manage, and receive support for their products.
The problem
PRISM+ is launching new air conditioners but lacks a dedicated app for user control and management, leading to a subpar user experience. The challenge is to design a user-friendly smart home app that allows users to control their units anytime, anywhere, offering essential features without overwhelming them. The goal is to enhance customer satisfaction by providing seamless remote access and management of their air conditioning units.
How might we…
Design an intuitive and easy-to-navigate smart home application that fulfils users' fundamental requirements, while also incorporating essential functions, all while avoiding an overwhelming array of choices that could lead to a perplexing user experience.
Our goal
To design an intuitive and flexible smart home app with a user-friendly interface.
Allowing users to easily navigate and control PRISM+ devices.
To provide data insights on energy consumption, helping users track and reduce their usage.
Design solutions
Creating a smart home app with a user friendly, simple and intuitive interface. Allowing user to control, automate and schedule their air conditioners. To have the ability to track usage data and insights.
View final solutions
User interview
Understanding needs
Kicking off with research
I wanted to understand how people are using a smart home app today. What are their experience and collect all data i can to help inform my design decision.
User interview
I conducted interviews with friends and family, given the absence of a dedicated user group, to gather insights into their experiences with smart home apps.
Market research
I conducted a competitive analysis to gain insights into the smart home app landscape, aiming to learn from from existing products. This analysis helped to identify potentially advantageous features for our own app development.
Features that user needs
A prioritisation list of features based on user research that we will be working on. Important features like: Pairing of devices, controls, automations and data insights to understand ur pattern usage etc.
Features that is good to have
Crafting seamless experience
with PRISM+'s Design System
PRISM+
Final design
Learning
Outcome
Raising awareness for new home appliances brand
Gaining awareness is importance to allow people to know about the brand. The app received extensive coverage on online social media platforms
User-centered design
I learnt to demonstrate ability to prioritise user needs and preferences by creating an intuitive and user-friendly interface for controlling smart devices in a home environment. Especially when the organization is still in the early stage of growth where they have yet to see the value of having a dedicated research team so at times, the team moves forward without having to validate hypotheses or test usability issues.